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privacy policy

You can view the details we hold about you in the help section.

AltHealth.co.uk (hereinafter referred to as "AltHealth" "us" "we" or "our") is committed to respecting your privacy and to complying with applicable data protection and privacy laws. You can visit our web site without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity - see below for more information). If you do submit personal information by ordering products, or services, for example, you can be assured that we will use your personal information only to support your continuing relationship with AltHealth.

We have provided this privacy policy Statement to help you understand how we collect, use and protect your information when you visit our web site and when you generally use our products and services. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

You should read this notice in conjunction with the terms & conditions of use for AltHealth's Site and any separate terms & conditions issued with any other product or service.

personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information or when you respond to communications from us (such as questionnaires or surveys).
The type of personal information we may collect could include, for example, your name and postal address, telephone and fax numbers, email address, and credit/debit card information; date of birth, and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Non-personally identifying information

We may also collect non-personally identifying information about your visit to our web site based on your browsing (click-stream) activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

How will we use your information?

We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other 'identifiable' information to protect your data from unauthorised access).
We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email, Fax, and the world wide web (subject to any preferences expressed by you).
We may also tell you about the products and services of carefully selected third parties and allow you to receive advertising and marketing information from those selected third parties without passing control of your personal information to the third party. For example we may send you information with your invoice according to any preferences indicated by you and/or according to your interests. This helps us to make you aware of products and services that we may have specially negotiated for our own customers and which may be of individual interest to you.

You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this privacy policy Statement. However, you can contact us at anytime to have your details removed from lists used by us for direct marketing purposes, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services - the choice is yours. To update your marketing preferences please email CustomerCare@AltHealth.co.uk and tell us what you want us to do (i.e. 'opt-out Email', 'opt-out SMS' etc or if you have previously objected to receiving information by post for example, but would now like to change your mind and receive information then just say, 'opt-in post' in the subject header of your email).

When will we disclose your information to others?

We may disclose information about you and your account to (i) departments within AltHealth for the purposes and subject to the terms of this privacy policy Statement; and (ii) in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this privacy policy Statement. For the purposes of this privacy policy Statement, "AltHealth" means AltHealth.co.uk and any company or other entity in which AltHealth owns (directly or indirectly) more than 15% of the issued share capital.

please note that AltHealth does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product or service. Or when you order products products that are only available from one of our affiliates, relevant details will be passed to them to enable for the processing and delivery of that order. All affiliates are required to comply with the information provided herein.

AltHealth may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.

Cookies

We may use cookies to record details such as a user identity and general registration details on your pC. This helps us recognise you while you browse our sites so that you don't have to re-enter your registration details each time and allows us to carry out those activities mentioned in the above section "non-personally identifying information".

Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, cookies are required for the complete use of our sites.

Our sites are programmed to use session cookies, and as such, the cookies are removed when you close your browser.

Access to your Information

You can write to us at any time to obtain details of the personal information we may hold about you.* please write to: AltHealth Customer Care, 4 Mill Hill Lane, pontefract, West Yorkshire, WF8 4JA.

please quote your username, name and address. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

* we may charge £10 to cover the administration costs involved.

privacy Support

AltHealth reserves the right to amend or modify this privacy policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

If you have any enquiry about AltHealth's data protection and privacy policy or practices, please write to: AltHealth Customer Care, 4 Mill Hill Lane, pontefract, West Yorkshire, WF8 4JA or send an email to:

CustomerCare@AltHealth.co.uk

Monitoring and/or recording of your communications

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of AltHealth's telecommunication systems and Web site, to ensure effective systems operation and in order to prevent or detect crime. please visit the following websites for further information:

www.dataprotection.gov.uk

www.dti.gov.uk

Buy 6 for the price of 5 Reduced UK postage available on orders over £35, maximum discount of £2.50 applies april offers

We ship out to the UK, EU and all over the world. In the UK, we dont charge postage on all Solgar products and Lifemel Honey, and reduced shipping on all orders over £35. We have a special offer of 'Buy 5, get 1 free' (excludes Solgar products and Lifemel Honey) and some of our special offers are even better than this with 'Buy 3 get 1 free', 'Buy 2, get 1 free' and even 'BOGOF' (Buy 1, get 1 free) on selected products. View our special offers page for full details.

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