Althealth

Returns policy

Overview

Returns are accepted up to 14 days after receiving your purchase.

We will happily refund or exchange any item purchased at Althealth.co.uk

Before returning any goods, it is necessary to obtain a Returns Number (RN) which you can get by emailing services@althealth.co.uk

Quote your order number or transaction number with date of placing order when requesting a Returns Number.

Returned goods must be unused in their original packaging and in a saleable condition. We recommend using a "signed for" post or delivery service.

Once we receive the goods, we will credit the card which was used to purchase the items. This may take up to 10 working days to appear as cleared funds. The value of goods will be refunded, postage and packaging is non-refundable.

Wrong size or product?

If you have bought an item such as a support which is the wrong size or wrong type of product, obtain a Returns Number and send the item unused in its original packaging in re-saleable condition within 14 days.

Faulty Goods

If the item you have purchased is faulty, please contact us to obtain a returns number and send it back to us. All products on this website are sourced from established suppliers who conform to international standards of safety and conformity. We will reimburse the cost of goods Plus the delivery charge.

Goods damaged through negligence are non-refundable.

postal Costs

If you return something to us that you do not like or which is the wrong size, you will need to pay the return postage costs. We will reimburse the cost of goods minus the delivery charge.

Rights to Return Goods

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Outside the EU

Outside the EU customers must email services@althealth.co.uk to obtain an Overseas Return Number (ORN)

Buy 6 for the price of 5 Reduced UK postage available on orders over £35, maximum discount of £2.50 applies

We ship out to the UK, EU and all over the world. In the UK, and reduced shipping on all orders over £35. We have a special offer of 'Buy 5, get 1 free' some of our special offers are even better than this with 'Buy 3 get 1 free', 'Buy 2, get 1 free' and even 'BOGOF' (Buy 1, get 1 free) on selected products. View our special offers page for full details.

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